Privacy policy

Moisson Laurentides is a community organization aiming to fight hunger and feed hope, a food bank located in the Laurentians. We recuperate food and redistribute it to local organizations. To achieve our mission, we seek donations in food or money form and require the help of numerous volunteers. To that end, we collect, use, and disclose information on a daily basis to provide our services in matters of soliciting contributions of various kinds, participating in events, or volunteering. Confidentiality is important to us. We comply with the strictest ethical standards when processing any information, especially personal information. This Privacy Policy aims to help you understand our practices regarding the collection, use, disclosure, and safeguarding of personal information. By sharing with us your personal information (through online forms, emails, in person, or on the phone), you agree that we process it in compliance with this Privacy Policy, and you authorize Moisson Laurentides, its third parties, and service suppliers to process and use your personal information for the purposes set out below. This Privacy Policy regarding the protection of personal information does not apply to third-party websites you could access through a link found on our website. Moisson Laurentides is in no way liable for such third-party websites. If you decide to click the link leading to a third-party website, they should also provide their own Privacy Policy that you should review before submitting any personal information.

1. Who we are and what we do

Moisson Laurentides’s place of business is located at 341 Legault Street, in Blainville; we are the food bank serving the Laurentians and the Les Moulins RCM in the Lanaudière regions.

For 35 years, we have been providing food stuff to community organizations serving vulnerable people on our territory.

We recuperate and redistribute food supplies. We avoid placing excessive demands on agri-food suppliers, ensuring low-cost distribution and fair sharing of foodstuffs among certified organizations based on the number of people they serve. We serve the greater region of the Laurentians and the Les Moulins RCM in Lanaudière, overseeing a total area of 20,820 km2 and a population of up to 800,000 people.

We apply rules and standards from the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec (MAPAQ) and the agri-food industry throughout the entire mutual aid chain. We participate in the development of sustainable solutions to favour food security.

We develop and implement novel alternative food help practices. We develop and support networking among organizations. We promote, train, and support our network and the population.

Moisson Laurentides is part of the Food Bank Network of Québec comprising 19 Moisson members and 13 associate organizations. We are also a member of Food Banks Canada.

2. What personal information will be collected

We can collect and process different types of personal information in the framework of our operations and in providing our services, namely:

We do not collect banking or credit information for online donations. We do not have access to such data, nor can we consult or store such data as our partner’s Privacy Policy governs it. To consult Stripe’s Privacy Policy and their terms and conditions regarding data security:

We do not knowingly collect information from children or people under 14 years old. If you are underage, 14 years old or younger, please do not provide your personal information without the express consent of your parent or legal guardian. If you are a parent or legal guardian, and it comes to your attention that your child(ren) provided us with their personal information, don’t hesitate to contact us. Suppose it comes to our attention that we collected the personal information of an underage child, without prior verification of parental consent. In that case, we will take the necessary actions to delete this information from our servers.

3. How we collect your personal information

We collect your personal information through yourself and during our interactions with you as follows:

We also collect information that is accessible to the public, notably on public platforms, including on our website.

4. How we use your personal information

With your consent, we may use personal information in one or the other ways set out below or, if the case may be, on a different lawful basis. Either way, these are the reasons why we may use your personal information:

5. Whom we share personal information with

MOISSON LAURENTIDES is a duly incorporated not-for-profit organization recognized as a charitable organization. Consequently, personal information collected may be shared with and processed by any organization part of the MOISSON LAURENTIDES network. We may also share personal information with specific third parties, such as:

For further details, we encourage you to read our Policy on cookies and other similar technologies.

6. How long we keep your personal information

We only keep your personal information for the time necessary to reach the organization’s objectives and to comply with our lawful and regulatory obligations.

To learn more about the time period we keep your personal information, don’t hesitate to contact us using the details found in the “How to contact us” section.

7. Where personal information is stored and outisde Québec transfers

Your personal information—in part or in whole—may be stored or processed on servers outside your territory of residence, including the United States, where data protection laws may differ from those of your territory of residence. Consequently, such information may be subject to a request for access from governments, courts, or law enforcement agencies in those territories in compliance with laws in effect in those jurisdictions.

Subject to laws applicable in those other territories, we will use reasonable efforts to ensure appropriate safeguards are implemented to demand that the data controller in these countries establish personal information protection measures that are equivalent to those that apply in Canada.

Personal data collected may be stored in various secured digital spaces.

Additionally, certain data collected physically will be kept in a secured place. MOISSON LAURENTIDES’s staff members are authorized to access personal information only in accordance with the purposes they were collected. Safeguards are in place to ensure that information is not disclosed or shared more widely than is necessary for the purpose for which it was collected or for the purposes authorized herein. We also use physical, electronic, and administrative measures to preserve the integrity of your personal information and protect it from accidental loss, unauthorized use, modification or disclosure, and unauthorized access. All staff members are made aware of the need to rigorously protect the confidentiality of all personal information.

8. How we safeguard your personal information

We follow generally accepted industry standards to protect the information submitted to us, both when we receive it, and once transmission is completed. We maintain appropriate physical, technical, or administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access, wrongful use, or any other unlawful form of processing of personal information in our possession. We have taken means to ensure that only staff members who can access your personal information are those who actually need to know it or whose functions reasonably require them to know it.

However, no method of transmission over the Internet, nor any means of electronic storage, is 100% safe. Thus, we cannot ensure or warrant the security of the information you share with us or provide, and you do so at your own risk. Nor can we ensure that such information will not be viewed, obtained, disclosed, modified, or destroyed due to a breach of our physical, technical, or administrative safeguards. If you have any reason to believe that your personal information was compromised, please contact us using the details you will find in the “How to contact us” section. If a confidentiality incident were to happen that would compromise your personal information, we are committed to contacting you as soon as possible after becoming aware of the incident. We will take all the necessary means to reduce the risk that any prejudice might happen and prevent any new similar incidents in the future.

9. What rights does an individual have regarding his/her personal information

In some circumstances and in compliance with applicable laws in matters of data protection, an individual has the following rights:

Finally, it is also possible to file a complaint with the data protection control authorities, specifically in your country, province or state of residence (in Quebec, the Commission d’accès à l’information), where we are located, or where an alleged offence to data protection laws and regulations was committed.

To exercise one or the other of those rights, please contact us using the details found in the “How to contact us” section.

10. How we use cookies and other similar technologies

This site–– uses cookies, Internet tags, web beacons, and other similar web tools to enhance our website performance and your surfing experience. Some sections use cookies to learn more about yourself, which enables us to provide you with a more personalized web experience. Some information is automatically collected while you are surfing on our website. This may include your IP address, approximate geolocation, browser details, time spent on a website, and the pages you consulted. We use Google Analytics to collect that information.

Our marketing emails contain a unique campaign-specific web beacon that notifies us if our emails are opened and, paired with other technologies, verifies clicks on links within the email.

That information may be used by us to various ends, notably to determine which ones of our emails interest you most and to ask the users who do not open them if they wish to continue receiving them. The beacon will be deleted at the same time the email is. If you would rather a beacon not be uploaded to your device, you should choose not to click on links included in emails sent to you. This information may be linked to your identity.

Please note that this Cookie Policy does not apply to, and we are not responsible for, the privacy practices of third-party websites that may be linked to or from this website. You may, at any time, change your browser settings in such a way that cookies emanating from this website cannot be uploaded to your device.

We may update the present Cookie Policy and encourage you to review it occasionally to remain aware of how we use cookies. This Cookie Policy was last updated on June 15, 2023.

If you have any questions regarding cookies used on this website, please contact us using the details found in the “How to contact us” section.

11. How to contact us

If you have any questions, comments, or complaints about this Privacy Policy or your personal information, if you wish to exercise your rights, file a complaint, or get information regarding our policies and practices related to service providers outside Canada, please contact our Privacy Officer by email at [email protected], by phone at 450-434-0970 ext. 302, or by mail at the following address:

To the attention of ANNIE BÉLANGER
Privacy Officer
341 Legault Street, Blainville (Quebec)  J7C 0Y1

12. How we update this privacy policy

We may modify the content of our websites and the way we use cookies without prior notification; thus, our Privacy and Cookie Policies may change from time to time in the future. We invite you to review them each time you visit our website to remain informed on how we process personal information.

This Privacy Policy was updated on June 15, 2023.

Consent management

You can manage your consent below. For more information, please consult your local cookie policy. Fill in the form to exercise your privacy rights or ask a question.

Learn more about deleting cookies in your browser and improving your privacy.

Regular volunteering in food transformation

Please note that for logistical reasons, specific days are available for occasional volunteering. Our volunteer manager will be happy to inform you.

Bénévolat régulier en transformation alimentaire

"*" indicates required fields