Privacy policy
1. Who we are and what we do
Moisson Laurentides’s place of business is located at 341 Legault Street, in Blainville; we are the food bank serving the Laurentians and the Les Moulins RCM in the Lanaudière regions.
For 35 years, we have been providing food stuff to community organizations serving vulnerable people on our territory.
We recuperate and redistribute food supplies. We avoid placing excessive demands on agri-food suppliers, ensuring low-cost distribution and fair sharing of foodstuffs among certified organizations based on the number of people they serve. We serve the greater region of the Laurentians and the Les Moulins RCM in Lanaudière, overseeing a total area of 20,820 km2 and a population of up to 800,000 people.
We apply rules and standards from the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec (MAPAQ) and the agri-food industry throughout the entire mutual aid chain. We participate in the development of sustainable solutions to favour food security.
We develop and implement novel alternative food help practices. We develop and support networking among organizations. We promote, train, and support our network and the population.
Moisson Laurentides is part of the Food Bank Network of Québec comprising 19 Moisson members and 13 associate organizations. We are also a member of Food Banks Canada.
2. What personal information will be collected
We can collect and process different types of personal information in the framework of our operations and in providing our services, namely:
- Professional contact information and/or personal information, such as a first name, family name, address(es), email address(es), date of birth, and phone number(s).
- Information related to work such as job position, name of employer, professional or/personal experience, photos, video or audio contents;
- Information related to marketing and communication preferences, as well as information related to food preference, comments, and responses to surveys;
- Information related to contribution history, participation in events organized by us, billing, and financial information such as billing address, banking or payment information;
- Information related to your professional experience, your networks, your social involvement, your professional affiliations, and family relationships;
- Information related to recruitment, such as a resume, education, and employment record, details about professional affiliations and other information relevant to potentially being recruited for a job position at MOISSON LAURENTIDES;
- Information regarding the use of our website and other technical information, such as detail regarding visits to our websites, your interaction with our advertising and online content, or information collected using cookies and other tracking technology.
- Information that was submitted to us by our clients or for their benefit or that we produce in offering our services;
- Any other personal information provided. Please note that if you provide us with other people's personal information (your clients, administrators, officers, shareholders, or true owners), you must ensure you duly notified them and that you obtained their prior consent;
- In such cases, proof of consent given to us (date, time, means) in circumstances where it is necessary for the processing of personal information;
We do not collect banking or credit information for online donations. We do not have access to such data, nor can we consult or store such data as our partner’s Privacy Policy governs it. To consult Stripe’s Privacy Policy and their terms and conditions regarding data security: https://stripe.com/en-ca/privacy
We do not knowingly collect information from children or people under 14 years old. If you are underage, 14 years old or younger, please do not provide your personal information without the express consent of your parent or legal guardian. If you are a parent or legal guardian, and it comes to your attention that your child(ren) provided us with their personal information, don’t hesitate to contact us. Suppose it comes to our attention that we collected the personal information of an underage child, without prior verification of parental consent. In that case, we will take the necessary actions to delete this information from our servers.
3. How we collect your personal information
We collect your personal information through yourself and during our interactions with you as follows:
- When you register for events;
- When you register a fundraising event;
- When you make a donation to our organization, regardless of the nature of your donation (except for banking and credit information);
- When you register as a volunteer for our organization;
- When we provide services to you;
- When you apply for a job or make an unsolicited application through your resume;
- When you are appointed ambassador;
We also collect information that is accessible to the public, notably on public platforms, including on our website.
4. How we use your personal information
With your consent, we may use personal information in one or the other ways set out below or, if the case may be, on a different lawful basis. Either way, these are the reasons why we may use your personal information:
- To provide our services and conduct our business, to administer or perform our services, including to perform our obligations under any agreement between you and us;
- To facilitate the use of our websites and ensure the content is relevant and that it is presented in the most effective way for you and your device;
- For marketing and awareness purposes—to provide details on the situation of hunger, information on the growth of our organization and developments of our initiatives; to send invitations to our events and reminders related to those events, when a person chooses to receive such information;
- For solicitation purposes—to provide details on various social implication opportunities in terms of volunteering, donations, sponsorship and financial support;
- For research and development purposes (including security)—to carry out analyses allowing to understand our organization better and further develop our services and interventions;
- For hiring purposes—to allow us to process job applications and assess if a person's skills correspond to the position requirements to which they may apply at MOISSON LAURENTIDES;
- For reintegration purposes—to enable us to process applications and benefits for people involved in reintegration and/or adapted work;
- To meet our legal, regulatory, or risk management obligations;
- To prevent fraud and/or carry out other background checks that could be required at any time under applicable law or regulation and/or best practices (if false or inaccurate information is provided or fraud is detected or suspected, information may be passed on to fraud prevention agencies and may be recorded by us or such agencies); when processing special categories of personal information, we may also rely on important public interests elements (prevention or detection of crime) or legal claims;
- To ensure our rights are enforced, to meet our legal or regulatory obligations in matters of reporting or to protect the rights of third parties;
- To ensure we are getting paid—to collect payments that are owed to us, and when appropriate, to carry out such collections by a debt collection agency or other legal means (including taking legal action);
- To reorganize or bring changes to our organization—if we were to undertake a reorganization (for example, by merging, consolidating or divesting part of our mission), we may have to disclose in part or in whole personal information to an applicable third party (or its advisors) as part of any due diligence process or transfer to such reorganized entity or third party for the same purposes as set out in this Privacy Policy or for the purpose of analyzing any other proposed reorganization; in such cases, we will take all possible means to ensure the safeguarding of your personal information.
5. Whom we share personal information with
MOISSON LAURENTIDES is a duly incorporated not-for-profit organization recognized as a charitable organization. Consequently, personal information collected may be shared with and processed by any organization part of the MOISSON LAURENTIDES network. We may also share personal information with specific third parties, such as:
- MOISSON LAURENTIDES volunteers and partners to recruit human resources and volunteers and for soliciting financial or other contributions;
- Third-party service providers and/or partners, such as those who provide us with online donation processing services (Stripe), database analysis (Google Analytics), websites, social networks (Meta, Instagram, LinkedIn, Tik Tok), publishing (Cyber Impact), distribution (Mailchimp), development of web applications, hosting, maintenance, and other services; these third parties may have access to personal information or process it as part of the services they provide to us. We limit the information we provide to these service providers to what is reasonably required for them to carry out their functions, and our contracts with these service providers require them to maintain the confidentiality of such information. When you visit our website, those third parties may use cookies, web beacons, or other similar technologies placed on your hard drive to collect or receive information about your browsing on our websites and other places on the Internet. These technologies make it possible to deliver relevant and targeted advertising according to your centres of interest. You can consult the cookies and destroy them if you wish. You, therefore, have full control. We advise that you refer to your browser settings to make the appropriate changes.
For further details, we encourage you to read our Policy on cookies and other similar technologies.
- Government authorities and law enforcing organizations where required by law. For more clarity, we may disclose personal and other information if we are required under tax or other laws or if we believe in good faith that such disclosure is necessary to comply with applicable laws in response to a court order or subpoena or government search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies;
- A purchaser, successor or assignee in connection with any merger, acquisition, debt financing, asset sale or similar transaction, or in the event of insolvency, bankruptcy or receivership involving the transfer of personal information to one or more third parties;
- We will use personal information solely for the primary purpose and the applicable legitimate purpose for which it was collected or for purposes consistent with that primary purpose.
6. How long we keep your personal information
We only keep your personal information for the time necessary to reach the organization’s objectives and to comply with our lawful and regulatory obligations.
- Accounting and tax data: 7 years
- Resumes and other information related to the professional background of applicants will be kept for a period of no longer than two (2) years unless an applicant requests otherwise;
- All other data: for the time it takes to reach the objective. Except in cases where a person requests changes or that data be deleted accordingly to the methodology stated herein.
To learn more about the time period we keep your personal information, don’t hesitate to contact us using the details found in the “How to contact us” section.
7. Where personal information is stored and outisde Québec transfers
Your personal information—in part or in whole—may be stored or processed on servers outside your territory of residence, including the United States, where data protection laws may differ from those of your territory of residence. Consequently, such information may be subject to a request for access from governments, courts, or law enforcement agencies in those territories in compliance with laws in effect in those jurisdictions.
Subject to laws applicable in those other territories, we will use reasonable efforts to ensure appropriate safeguards are implemented to demand that the data controller in these countries establish personal information protection measures that are equivalent to those that apply in Canada.
Personal data collected may be stored in various secured digital spaces.
- GOOGLE DRIVE, a cloud-type space, ensures data confidentiality and encryption. GOOGLE DRIVE servers are not located in Québec. Please refer to the Confidentiality Policy available at: https://policies.google.com/privacy
- Collaborative software accessible by the Food Bank of Québec (FBQ) and Food Banks Canada (FBC) networks. These ensure the same security level as Moisson Laurentides and are subject to the same laws. You can consult their respective policies on these websites: FBQ: https://banquesalimentaires.org/en/privacy-policy/ or FBC: https://foodbankscanada.ca/en/privacy-policy/;
- CYBERIMPACT, used for various publications. That tool uses cloud storage; you can find their Privacy Policy at Privacy policy—Cyberimpact
- MAILCHIMP, used for various releases. That tool uses cloud storage; you can find their Privacy Policy at Mailchimp Data Security and Privacy | Mailchimp
- ACT, used for database purposes. You can find their Privacy Policy at Act! Global Privacy Policy
Additionally, certain data collected physically will be kept in a secured place. MOISSON LAURENTIDES’s staff members are authorized to access personal information only in accordance with the purposes they were collected. Safeguards are in place to ensure that information is not disclosed or shared more widely than is necessary for the purpose for which it was collected or for the purposes authorized herein. We also use physical, electronic, and administrative measures to preserve the integrity of your personal information and protect it from accidental loss, unauthorized use, modification or disclosure, and unauthorized access. All staff members are made aware of the need to rigorously protect the confidentiality of all personal information.
8. How we safeguard your personal information
We follow generally accepted industry standards to protect the information submitted to us, both when we receive it, and once transmission is completed. We maintain appropriate physical, technical, or administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access, wrongful use, or any other unlawful form of processing of personal information in our possession. We have taken means to ensure that only staff members who can access your personal information are those who actually need to know it or whose functions reasonably require them to know it.
However, no method of transmission over the Internet, nor any means of electronic storage, is 100% safe. Thus, we cannot ensure or warrant the security of the information you share with us or provide, and you do so at your own risk. Nor can we ensure that such information will not be viewed, obtained, disclosed, modified, or destroyed due to a breach of our physical, technical, or administrative safeguards. If you have any reason to believe that your personal information was compromised, please contact us using the details you will find in the “How to contact us” section. If a confidentiality incident were to happen that would compromise your personal information, we are committed to contacting you as soon as possible after becoming aware of the incident. We will take all the necessary means to reduce the risk that any prejudice might happen and prevent any new similar incidents in the future.
9. What rights does an individual have regarding his/her personal information
In some circumstances and in compliance with applicable laws in matters of data protection, an individual has the following rights:
- Access: the right to ask if we process information and, if so, request access to his/her personal information. Subject to applicable law and, where applicable, payment of an amount of money, an individual may thus receive a copy of his/her personal information that we detain and some other information we might detain about him/her;
- Accuracy: we are required to take reasonable means to ensure that the personal information we have in our possession is accurate, complete, not misleading, and up to date;
- Correction: the right to request the correction of any incomplete or inaccurate personal information that we detain;
- Deindexation: the right to request to cease disclosure of their personal information or to deindex any hyperlink attached to their name giving access to information if such a disclosure causes them prejudice or is unlawful or goes against a court order (right to erasure or oblivion);
- Anonymization: the fact that our organization could, instead of destroying it, anonymize personal information to use it, but only to serious and legitimate ends (e.g., keeping information required for possible tax inspection purposes);
- The right to be informed when you are the object of a decision based solely on automated processing;
- The right to be informed when identification, localization or profiling technologies are used and of the means offered to activate these functions;
Finally, it is also possible to file a complaint with the data protection control authorities, specifically in your country, province or state of residence (in Quebec, the Commission d’accès à l’information), where we are located, or where an alleged offence to data protection laws and regulations was committed.
To exercise one or the other of those rights, please contact us using the details found in the “How to contact us” section.
10. How we use cookies and other similar technologies
This site– www.moissonlaurentides.org– uses cookies, Internet tags, web beacons, and other similar web tools to enhance our website performance and your surfing experience. Some sections use cookies to learn more about yourself, which enables us to provide you with a more personalized web experience. Some information is automatically collected while you are surfing on our website. This may include your IP address, approximate geolocation, browser details, time spent on a website, and the pages you consulted. We use Google Analytics to collect that information.
Our marketing emails contain a unique campaign-specific web beacon that notifies us if our emails are opened and, paired with other technologies, verifies clicks on links within the email.
That information may be used by us to various ends, notably to determine which ones of our emails interest you most and to ask the users who do not open them if they wish to continue receiving them. The beacon will be deleted at the same time the email is. If you would rather a beacon not be uploaded to your device, you should choose not to click on links included in emails sent to you. This information may be linked to your identity.
Please note that this Cookie Policy does not apply to, and we are not responsible for, the privacy practices of third-party websites that may be linked to or from this website. You may, at any time, change your browser settings in such a way that cookies emanating from this website cannot be uploaded to your device.
We may update the present Cookie Policy and encourage you to review it occasionally to remain aware of how we use cookies. This Cookie Policy was last updated on June 15, 2023.
If you have any questions regarding cookies used on this website, please contact us using the details found in the “How to contact us” section.
11. How to contact us
If you have any questions, comments, or complaints about this Privacy Policy or your personal information, if you wish to exercise your rights, file a complaint, or get information regarding our policies and practices related to service providers outside Canada, please contact our Privacy Officer by email at [email protected], by phone at 450-434-0970 ext. 302, or by mail at the following address:
MOISSON LAURENTIDES
To the attention of ANNIE BÉLANGER
Privacy Officer
341 Legault Street, Blainville (Quebec) J7C 0Y1
12. How we update this privacy policy
We may modify the content of our websites and the way we use cookies without prior notification; thus, our Privacy and Cookie Policies may change from time to time in the future. We invite you to review them each time you visit our website to remain informed on how we process personal information.
This Privacy Policy was updated on June 15, 2023.
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